Return and Refund Policy

Effective Date: August 2025
Last Updated: August 2025

Policy Overview

ResaGulf is committed to providing exceptional real estate services across the Gulf region. Due to the unique nature of real estate transactions and services, our refund policy is structured to ensure fairness while recognizing the substantial work involved in property transactions and the binding nature of real estate agreements.

Service Categories and Refund Terms

Premium Listing Services

Refund Eligibility:

Full refund available within 48 hours of payment if listing has not been published
Partial refund (50%) available within 7 days if listing generates fewer than 10 views
No refund after 30 days or once a sale/rental agreement is executed

Refund Process: Refunds for premium listing services will be processed within 5-7 business days to the original payment method.

Property Consultation Services

Initial Consultation Fee:

Full refund if consultation is cancelled with 24 hours notice
50% refund if cancelled with less than 24 hours notice
No refund for no-shows or same-day cancellations

Comprehensive Property Analysis:

Full refund within 48 hours if report has not been delivered
Partial refund (25%) within 7 days if client is unsatisfied with report quality
No refund once report is delivered and accepted

Brokerage Commission

Transaction-Based Services: Real estate brokerage commissions are earned upon successful completion of property transactions. Commission refunds are governed by the following terms:

Pre-Agreement Stage:

Full refund of any advance payments if no purchase/sale agreement is executed
Refund available if ResaGulf fails to provide agreed-upon services

Post-Agreement Stage:

No refund of commission once a binding purchase/sale agreement is executed
Partial refund may be considered if transaction fails due to ResaGulf negligence
Commission adjustments possible for justified service quality issues

Digital Services and Reports

Property Valuation Reports:

Full refund within 24 hours if report is not delivered
Refund consideration for reports containing significant factual errors
No refund for market fluctuations affecting valuations

Market Analysis and Research:

Full refund if delivered beyond agreed timeline without client consent
Partial refund for reports not meeting specified scope
No refund for market changes occurring after report completion

Non-Refundable Services

Third-Party Costs

The following services involve third-party costs and are non-refundable:

Government registration fees
Legal documentation costs
Property inspection fees
Appraisal services
Title search and verification costs
Mortgage processing fees facilitated through our platform

Completed Transactions

Commission on successfully completed property sales or rentals
Services where legal transfer of property has occurred
Administrative fees for executed agreements

Refund Process and Timeline

How to Request a Refund

Step 1: Contact Customer Service Email: refunds@resagulf.com with your request including:

Account information and service details
Reason for refund request
Supporting documentation if applicable

Step 2: Review Process Our team will review your request within 2-3 business days and may contact you for additional information.

Step 3: Decision Communication You will receive a written response regarding the refund decision within 5 business days.

Step 4: Processing Approved refunds are processed within 7-10 business days to the original payment method.

Processing Times by Payment Method

Credit/Debit Cards: 5-7 business days
Bank Transfers: 3-5 business days
Digital Wallets: 1-3 business days
Cash Payments: Contact customer service for arrangements

Special Circumstances

Force Majeure Events

In cases of natural disasters, government restrictions, or other unforeseeable circumstances that prevent service delivery, ResaGulf will work with clients to:

Reschedule services when possible
Provide service credits for future use
Process refunds where services cannot be rescheduled

Service Quality Issues

If you experience service quality issues:

Report concerns within 30 days of service completion
Provide specific details about service deficiencies
Allow opportunity for service correction before requesting refund

Disputes and Escalation

Unresolved refund disputes may be escalated through:

Internal review process with senior management
Mediation through recognized Gulf region commercial mediation centers
Regulatory complaint procedures where applicable

Regional Compliance

GCC Consumer Protection

Our refund policy complies with consumer protection regulations across Gulf Cooperation Council countries, including:

UAE Consumer Protection Law provisions
Saudi Arabia Consumer Protection regulations
Qatar consumer rights legislation
Regional fair trading practices

Islamic Finance Compliance

For clients using Islamic finance principles, refund processes are structured to comply with Sharia-compliant transaction requirements where applicable.

Exceptions and Limitations

Market Condition Changes

Refunds are not provided for:

Property value fluctuations due to market conditions
Changes in mortgage rates or financing availability
Government policy changes affecting property transactions
Economic factors beyond ResaGulf’s control

Client-Initiated Changes

No refunds are provided when:

Client changes requirements after service initiation
Client withdraws from transactions for personal reasons
Client fails to provide required documentation or information
Client chooses to work with competing service providers

Credits and Alternative Resolutions

Service Credits

In lieu of refunds, ResaGulf may offer:

Credits toward future services of equal or lesser value
Complimentary additional services to address concerns
Extended service periods or enhanced features

Account Credits

Credits remain valid for 12 months from issue date and may be applied to:

Future listing services
Additional property consultations
Premium platform features
Marketing and promotional services

Cancellation Rights

Cooling-Off Period

Where applicable under local consumer protection laws, clients may have cooling-off periods for certain services:

48-72 hours for digital services and reports
7 days for ongoing consultation agreements
Specific periods as mandated by local regulations

Early Termination

Long-term service agreements may be terminated early with:

Written notice as specified in service agreement
Payment of any outstanding fees for services rendered
Potential early termination fees as disclosed at contract signing

Contact Information

Refund Department

Email: refunds@resagulf.com
Subject Line: Please include “Refund Request” for faster processing

Customer Service

Email: support@resagulf.com
General Inquiries: info@resagulf.com

Dispute Resolution

Email: disputes@resagulf.com
For escalated refund disputes requiring senior management review

Policy Updates

This Return and Refund Policy may be updated periodically to reflect:

Changes in regional consumer protection laws
Service offering modifications
Operational improvements
Regulatory compliance requirements

Significant changes will be communicated to active clients through email notification and platform announcements.

Important Notes

Real Estate Transaction Nature

Real estate transactions involve significant legal and financial commitments. Clients are strongly advised to:

Carefully review all agreements before signing
Consult with legal and financial advisors
Understand the binding nature of property purchase/sale agreements
Consider all costs and implications before proceeding

Professional Service Standards

ResaGulf maintains professional service standards and regulatory compliance. Our refund policy balances client satisfaction with the recognition that substantial professional services, market analysis, and transaction facilitation represent significant value and work product.

Good Faith Commitment

All refund requests are processed in good faith with consideration for both client satisfaction and fair compensation for services provided. We encourage direct communication to resolve any service concerns before formal refund requests.

This policy is designed to ensure transparency and fairness in our client relationships while recognizing the unique nature of real estate services and transactions in the Gulf region.

For questions about this policy or specific refund situations, please contact our customer service team at support@resagulf.com